Shipping policy

Timeless Care Meets Modern Efficiency

At Viva Essence Pet, we understand that you are eager to introduce your pet to a higher standard of care. Our shipping protocols are designed to be as efficient and transparent as possible, ensuring your products arrive safely and promptly.

Order Processing

Standard Processing Time:
Please allow 1 to 2 business days for our team to carefully prepare and pack your order for shipment.

Handmade & Custom Items:
Select artisanal or made-to-order items require additional time to craft to perfection. Please refer to the specific product page for lead times on these exclusive items.

Shipping Rates & Estimates

Complimentary Standard Shipping:
Complimentary standard shipping applies once your order reaches the amount for your destination: United States US$25, Canada CA$30, United Kingdom £20, Europe €25, Japan ¥4,000 and all other destinations US$30. Below these amounts, standard shipping is US$6 in the United States, CA$9 in Canada, £4.50 in the United Kingdom, €6 in Europe, ¥900 in Japan and US$6 elsewhere. Available shipping options and charges are confirmed at checkout.

Alaska, Hawaii, and U.S. territories:
Shipping to Alaska, Hawaii, American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands is $12 for orders below the applicable free-shipping threshold. Orders that meet the threshold are charged a reduced shipping rate of $6. Territory orders typically arrive within 5–8 business days. Available shipping options and charges are confirmed at checkout.