Copy the number
Use the tracking number from your shipping email, not your order number.
Order tracking
Track your Viva Essence Pet order
Use your tracking number to check the latest carrier scan. If the status has not updated yet, we will help you understand the next practical step.
Follow the journeyMost updates appear after the carrier receives and scans the parcel.
Live carrier lookup
Enter your tracking number.
Tracking numbers are usually sent by email after fulfillment. Copy the number exactly as shown, without extra spaces.
Check the latest scan
The tracker reads carrier updates and shows the newest available movement.
Message us if needed
If the result looks stalled or incorrect, contact us with both your order number and tracking number.
Tracking help
Order tracking questions
A few notes that help set realistic delivery expectations before contacting support.
Is my order number the same as my tracking number?
No. Your order number identifies the purchase inside our store. The tracking number is issued by the carrier after fulfillment and is the number this tracker needs.
Why is there no tracking update yet?
Carrier scans can take time to appear, especially soon after fulfillment or during carrier handoffs. If the status has not changed for several days, contact us with your order and tracking numbers.
What should I send if I contact support?
Send your order number, tracking number, checkout email, and a short description of what looks unclear. That gives us enough context to help faster.