FAQ
What types of payment do you accept?
We accept a variety of payment methods including credit cards, PayPal, and other popular online payment platforms. Our checkout page provides all available payment options.
Do you ship worldwide?
Yes. We provide shipping to over 100 regions around the world..
How long does delivery take?
Orders are normally dispatched within 48 hours, and take between 2 - 8 business days to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control.
How do I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order directly on the carrier’s website.
Can I change or cancel my order after placing it?
To ensure prompt delivery, orders are processed quickly. Please contact us at info@vivaessence.com as soon as possible if you need to change or cancel your order. We’ll do our best to accommodate your request if the order hasn’t been processed yet.
Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy or contact us for specific details regarding international shipments.
How Long Will It Take To Get My Package?
Your package from Viva Essence will typically arrive within 5 to 15 days, depending on your location and external factors like weather and traffic. Please note that some of our handcrafted products may require additional time to ensure the highest quality. Once shipped, you will receive a tracking number to monitor the delivery of your order.
How do I return or exchange an item?
Please refer to our Return Policy for detailed instructions on how to return or exchange an item.
What should I do if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact us immediately at info@vivaessencelife.com with photos of the damage and your order number. We will address the issue promptly and arrange for a replacement or refund.
Are the materials used in your products eco-friendly?
We are committed to sustainability. Our products are made with eco-friendly materials whenever possible, and we strive to minimize our environmental impact.
How can I contact customer service?
Our customer service team can be reached via email at info@vivaessencelife.com. We are dedicated to providing you with excellent service and will respond to your inquiries as quickly as possible.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for most of our products at a small additional charge.
How often do you restock items?
We restock items based on demand. If an item is out of stock, please check back regularly, or contact us for specific restocking dates.
For more questions, please contact us directly info@vivaessencelife.com