Shipping Policy

Shipping Policy for Viva Essence

We are delighted to serve you with our range of pet supply products. Here’s our detailed shipping policy, broken down by region to make it clearer:

  1. General Shipping Terms:

    • Orders are processed within two business days, pending payment verification.
    • Orders placed on holidays are processed on the next business day.
    • Handmade or customized products may take longer to deliver due to the nature of their creation. 

  2. Shipping Charges by Region: 

    • All Regions: Free Shipping Limited Time 
      • Enter Your Address At Checkout to Unlock $0 Shipping
    • United States (Continent):
      • $8 USD for orders under $60 USD.
      • Estimated delivery times: 2 ~ 8 business days
    • Canada:
      • $8 CAD for orders under $75 CAD.
      • Estimated delivery times: 2 ~ 8 business days
    • EU & UK & Australia & New Zealand:
      • $8 USD for orders under $60 USD.
      • Estimated delivery times: 3 ~ 8 business days
    • Other Regions (Continent):
      • $8 USD for orders under $60 USD.
      • Estimated delivery times: 3 ~ 9 business days
    • US Overseas Territory & Hawaii & Alaska
      • $10 USD for orders under $60 USD.
      • Estimated delivery times: 5 ~ 12 business days
    • Islands:
      • $12 USD for orders under $60 USD.
      • Estimated delivery times: 5 ~ 14 business days

  3. Order Tracking:

    • Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment.

  4. Address Accuracy:

    • Ensure your shipping address is accurate to prevent delivery issues.

  5. Customer Support:

Thank you for choosing Viva Essence. We look forward to enhancing your space with our beautifully curated items.