Versand

Timeless Care Meets Modern Efficiency

At Viva Essence Pet, we understand that you are eager to introduce your pet to a higher standard of care. Our shipping protocols are designed to be as efficient and transparent as possible, ensuring your products arrive safely and promptly.

Order Processing

Standard Processing Time:
Please allow 1 to 2 business days for our team to carefully prepare and pack your order for shipment.

Handmade & Custom Items:
Select artisanal or made-to-order items require additional time to craft to perfection. Please refer to the specific product page for lead times on these exclusive items.

Shipping Rates & Estimates

Complimentary Shipping:
We are currently pleased to offer complimentary standard shipping on all orders.

Estimated Delivery Times:
Once your order has been dispatched from our warehouse, the following delivery timelines apply:

  • USA, Canada & Mexico: 2 - 7 business days
  • UK, Europe, Australia & NZ: 3 - 7 business days
  • Asia & Middle East: 3 - 8 business days
  • Other Regions: 5 - 10 business days
  • Islands & Overseas Territories: 5 - 12 business days

Please note that these are estimates provided by our carrier partners and may vary slightly due to local customs processing or seasonal demand.

Tracking Your Order

Transparency is key. As soon as your package leaves our facility, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the journey of your package until it reaches your doorstep.

Important: Package Retrieval & Security

Secure Delivery: Once the tracking status shows "Delivered," the package is considered in your possession. We recommend tracking your shipment closely to ensure you are available to receive it.

Unclaimed Packages: If a delivery attempt is missed and the package is returned to the depot, it is the customer's responsibility to coordinate redelivery or pickup with the carrier. Packages returned to us due to failure to collect may incur a reshipping fee.

Address Accuracy

To ensure a seamless delivery, please verify your shipping address carefully at checkout. We process orders immediately to ensure speed, so we often cannot amend an address once the order is in our system. Viva Essence Pet is not responsible for non-delivery due to errors in the address provided.

Cancellations

Our fulfillment system is automated for speed. Once an order is placed, it is immediately sent to our warehouse for packing. Therefore, we are unable to cancel or modify orders once they have been placed. If you no longer require the items, you may initiate a return upon receipt, following our standard Return Policy.

Questions about your shipment?
We are here to assist. Please contact us at info@vivaessencepet.com.